Some leaks can wait for a scheduled visit. Others cannot. When water is actively entering your home, every hour matters: drywall soaks through, flooring warps, and the water bill climbs while you sleep. This page covers what counts as an emergency, what to do in the first minutes, and what happens when our technician arrives.
What Counts as a Plumbing Emergency?
Call immediately if you have:
- A burst pipe. Water spraying or gushing from a pipe, wall, or ceiling. This is the most urgent residential leak.
- Active flooding. Water pooling on floors or rising in any room, from any source.
- A leaking water heater. Water streaming from the tank or its connections, especially if the tank itself has ruptured.
- Sewage backing up into the house. Wastewater coming up through drains, tubs, or toilets is both an emergency and a health hazard.
- A sudden slab leak with visible damage. Water seeping up through floors or out from under baseboards, appearing within hours rather than weeks.
If you are unsure whether your situation qualifies, call anyway. Describing it takes two minutes, and we will tell you honestly whether it needs emergency scheduling or can wait for a standard visit. Our full detection process covers standard visits.
What Should You Do First? Shut Off the Water.
Before you call anyone, stop the water at the source if you can do so safely.
Find your main shutoff valve. In most Flower Mound homes it is on the front exterior wall near the hose bib, in the garage, or in a utility closet. Turn it clockwise until it stops. This cuts water to the whole house.
If the leak is at a single fixture, a toilet, a sink, a washing machine, use the small shutoff valve behind or beneath that fixture instead. That keeps water on for the rest of the house.
For a water heater leak, shut off the cold water inlet valve on top of the heater. If the tank is spraying or the area around it is unsafe, shut off the main valve and leave the area.
If water is near electrical outlets, panels, or appliances, do not wade in. Shut off the breaker for the affected area if you can reach the panel safely and dryly, and stay out of standing water.
Then call (972) 945-2293. Tell us you have an emergency and what you shut off. We will prioritize your appointment and tell you anything else to do while you wait, like moving valuables off the floor or containing the spread with towels.
What Happens on an Emergency Visit?
An emergency visit follows the same professional sequence as a standard visit, just faster and focused on stopping the damage.
- Rapid scheduling. Emergency calls go to the front of the line, day or night, weekends and holidays included.
- Source identification. The technician's first job is confirming exactly where the water is coming from, using acoustic and thermal equipment even under emergency conditions. Stopping the wrong pipe helps nobody.
- Marked location and immediate findings. You get the leak location marked and explained on the spot, so a repair plumber can start work immediately.
- Written report. Even on emergency calls, you receive written findings with photos. You will need this documentation for your insurance claim.
- Upfront repair quote. If we can perform or arrange the repair, you get the quote in writing before any work begins.
One note: our first priority on an emergency call is finding the source and documenting it. If standing water needs extraction or large-scale drying, we will tell you plainly and point you toward a water mitigation company for that phase. Honest scope beats overpromising.