Hiring a leak detection company should not feel like a gamble. Below is the exact process we follow on every visit, from the first phone call to the written report you keep. If anything here raises a question, call (972) 945-2293 and ask. We would rather explain it now than surprise you later.
Step 1: The Call
You call (972) 945-2293, any time, day or night. We ask what you are seeing, hearing, or smelling: the symptoms, where they show up, and how long they have been going on. Based on that, we recommend the right detection service, whether that is slab leak detection, water line detection, pool detection, or sewer line locating.
We then schedule the visit and give you the price upfront. If your situation sounds like an emergency, active flooding, a burst pipe, a gushing water heater, we prioritize your appointment. See emergency leak detection for what qualifies.
Step 2: Scheduling and Preparing
You pick a time that works for you. Before the visit, we ask you to:
- Clear access to the water heater, the main water shutoff valve, and the areas where symptoms appear.
- Keep a recent water bill handy if your bill spiked. It helps us understand the scale of the loss.
- Make sure an adult is home. The technician needs someone who can authorize access to rooms and answer questions.
- For pool visits, leave the equipment running normally and do not drain the pool.
- For sewer camera visits, locate your cleanout if you know where it is. If you do not, we will find it.
You do not need to move all your furniture or clear every room. The technician will tell you what needs to shift once the search narrows.
Step 3: The Detection Visit
The technician arrives with acoustic listening equipment, a thermal imaging camera, and moisture meters, plus pool pressure-testing gear or a sewer camera when the job calls for it. A typical visit runs like this:
Interview. The technician starts by hearing your story firsthand and walking the property to see the symptoms: stains, warm spots, soggy ground, odors.
Systematic testing. Depending on the service, this means listening across the slab, scanning walls and floors thermally, pressure-testing pool lines, tracing the yard service line, or running a camera through the sewer. Methods overlap and confirm each other. We do not declare a location based on a single reading.
Marking the leak. Once two or more methods agree, the technician marks the location on your floor, wall, or yard with tape, chalk, paint, or flags, and photographs it with measurements from fixed landmarks.
Most residential visits take one to two hours. Larger properties and tricky leaks take longer, and we stay until the location is confirmed.
Step 4: Written Findings
Before leaving, the technician reviews the findings with you on the spot: what was found, where it is, and what the evidence shows. Within the visit you receive:
- A written report describing the leak type, location, and the evidence behind the finding.
- Photos, including thermal images where relevant.
- The marked location, documented with measurements.
- For sewer work, the recorded camera video.
This report is yours. Hand it to your plumber, your pool contractor, your insurance adjuster, or your HOA board. It is written in plain language so anyone reading it understands what was found.
Step 5: Upfront Quote and Next Steps
If repair work is needed, you get a clear written quote before anything is scheduled. The quote covers exactly what we propose to do and what it costs. There is no obligation to accept it, and there is no pressure to decide on the spot. Many customers take our report to their own plumber, and that is fine. Our job was the detection, and the report stands on its own.
If no leak is found, you get that in writing too, along with our read on what the symptoms might point to instead. A negative result is still a result: it tells you and your plumber where not to dig.